Privacy Policy

Effective Date: 15 May 2025
Rattic Pest Control
Email: info@ratticpestcontrol.co.uk

1. Introduction

At Rattic Pest Control, we are committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, address, email, and telephone number

  • Service Details: Property type, pest issues, service history

  • Payment Information: When applicable, for invoicing or payment processing

  • Website Usage Data: Via cookies or analytics tools (e.g. IP address, browser type)

3. How We Use Your Data

We use your data to:

  • Provide and manage pest control services

  • Respond to enquiries and provide quotes

  • Schedule appointments and send updates

  • Process payments and send invoices

  • Improve our services and website

  • Comply with legal obligations

We only collect data we genuinely need and never sell your information to third parties.

4. Legal Basis for Processing

We rely on the following legal bases for processing your personal data:

  • Consent (e.g. for marketing emails)

  • Contractual necessity (to provide our services)

  • Legal obligation (e.g. record-keeping for HMRC)

  • Legitimate interests (e.g. to improve services)

5. Data Sharing

We may share your data with trusted third parties only when necessary, such as:

  • Service partners (e.g. technicians or contractors)

  • Payment processors

  • IT and cloud service providers

  • Legal and regulatory authorities (if required by law)

All third parties are required to respect the security of your data and comply with UK data protection laws.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. Typically, we retain service records for up to 6 years.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of your data

  • Request erasure (where applicable)

  • Object to or restrict processing

  • Withdraw consent (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, please contact us at:
info@ratticpestcontrol.co.uk

8. Data Security

We take appropriate security measures to protect your data from unauthorised access, alteration, or loss. This includes secure systems, encrypted communications, and regular security reviews.

9. Cookies and Website Tracking

Our website may use cookies and analytics tools to improve user experience and monitor website usage. You can control or disable cookies through your browser settings.

10. Updates to This Policy

We may update this privacy policy occasionally. The latest version will always be available on our website and marked with the effective date.